The All about PetCare staff dedicates themselves to the health and well-being of your pet. Support team members include: receptionists, veterinary assistants, registered veterinary technicians, hospitality staff and a practice manager. While the professional responsibilities vary with each position, each individual works to deliver optimum care to your pet.
Dr. Matthew J Heller and “Shea”
Dr. Heller hails from Pottsville, Pennsylvania (home of America’s oldest brewery). He received a Bachelor’s in Science (Cum Laude) from Albright College in Reading, Pennsylvania. He obtained a dual graduate degree from The Ohio State University – a Doctorate of Veterinary Medicine and a Masters of Science in Veterinary Pathobiology.
Following graduation from Ohio State, Dr. Heller completed an internship at a specialty hospital in Gaithersburg, Maryland. He participated in rotations in cardiology, radiology, ophthalmology, internal medicine, neurology, as well as other disciplines. During his internship, Dr. Heller was able to gain firsthand experience with veterinary specialists as they tackled numerous complex cases. This background further strengthened Dr. Heller’s ability to treat your pet’s illness.
In addition to practicing traditional veterinary medicine, Dr. Heller is certified in Veterinary Acupuncture and Herbal Medicine. He completed his studies at the Chi Institute with the world-renowned acupuncturist, Dr. Shen Huisheng Xie. To obtain certification in Veterinary Acupuncture, Dr. Heller completed 130 hours of intensive coursework. He is presently advancing his knowledge of Chinese Herbal Medicine by completing further studies at the Chi Institute. He is very excited to incorporate principles of eastern veterinary medicine into his practice when applicable.
On a personal note, Dr. Heller is an avid fan of the Ohio State Buckeyes and the New York Mets. Dr. Heller resides in Madison Township with his wife (Brenna) and his daughters (Olivia and Lucy), son (Gabriel), two Chihuahua mixes (Gryff and Cody) and Snowshoe Siamese (Cleo). Dr. Heller also has a pet Red Lored Amazon Parrot, Samson. Did you know that Amazon Parrots can live an average of 75 years!
Dr. Laura M Arington and “Mishu”
Dr. Arington hails from a small family farm in Illinois which influenced her decision to become a veterinarian. Prior to obtaining her Doctorate of Veterinary Medicine from Illinois, she graduated with a Bachelor of Science in Agriculture from Murray State University.
Dr. Arington resides in Cincinnati with her husband Brent. Currently their family consists of Mr. Kipper (terrier mix), Speck (shih-tzu), and a sweet kitty named Squiggy. They enjoy a variety of outdoor activities such as hiking, camping, white water rafting, playing softball, and ultimate Frisbee. They especially enjoy traveling to places where they can explore the surroundings and play on the beach or maybe a scuba dive! When weather prohibits outdoor activities, Dr. Arington enjoys reading a good novel or watching movies.
Dr. Keller-Biehl is a Hudson Ohio native and proud Ohio State Buckeye alumni. She attended The Ohio State University for her undergraduate degree in Animal Sciences, and for veterinary school, where she graduated as a DVM in 2016.
She loves to see all forms of companion animals, including avian and exotic pet species, and has a special interest in surgery and behavioral medicine. In 2014, she married the love of her life, Lucas, who attends medical school at Wright State University. She is the dog mom to a sweet yellow lab named Gabby.
Outside of veterinary medicine, Dr. K-B enjoys traveling (her favorite place so far being Sydney AU), teaching dance and group fitness classes, and spending time with her friends and family across the country.
Below follows a brief job description for our staff.
Registered Veterinary Technicians
The State of Ohio allows individuals achieving the status of Registered Veterinary Technician (RVT) to perform elevated medical responsibilities with regard to patient care. To become an Ohio RVT, you must go to a 2 or 4 year American Veterinary Medical Association nationally accredited school to receive an associates or a bachelors degree in veterinary technology. You then take the VTNE (national board exam for veterinary technology) and register with the Ohio Veterinary Medical Licensing Board as a credentialed veterinary technician. RVTs are involved in many different aspects of veterinary medicine and perform many of the duties vital to excellent patient and client care in a hospital setting.
An RVT wears many different hats during the course of their employment – nurse, dental hygienist, surgical assistant, scrub nurse, radiology technician, lab technician, microbiologist, client service specialist, communications expert, transcriptionist, pharmacology technician, manager, nutritionist, animal trainer, behavior counselor, and a sanitation specialist! RVTs are instrumental in caring for your pet and excel in providing client education, helping make you a better-informed pet owner. Continuing Education programs for our RVTs allow for personal advancement in many different facets, including surgical and laboratory technique, client education, as well as educating other support staff on the latest developments in the Veterinary Technician field.
Jacki, RVT and “Zoey”
Jacki graduated from Brown Mackie College in May 2011. She performed her last externship at All about Pet Care. During this time, it was easy to see how well Jacki’s personality, compassion and advancing skills fit within the hospital and she joined the All about PetCare team after graduation! She has been working here since and is like a knowledge sponge- she loves learning new things every day! Jacki and her husband, Bryan have a son named Zayne and also share their home with a turtle named Turtle Man. When not helping animals, she enjoys spending her time with her family and friends.
Tiffany, RVT and “Moody”
Tiffany became a Registered Veterinary Technician in 2007 and has been a part of the All about PetCare team since. She and her husband, Frank, share their home with 3 cats – Lupin, Moody and Luna. Tiffany is an avid reader of good books, although nothing can compare to her favorite- the Harry Potter Series! In her spare time, Tiffany can be found belly dancing and Can Can dancing throughout the area in performances with her dance troupes.
Katlin, RVT and “Squirt”
Katlin joined the All about PetCare team in 2012 and brought with her a fun and friendly personality and a genuine love for both pets AND people. She almost never can be seen without a smile on her face and has the best pet-related jewelry collection on our staff (check out her earrings next time you are in!). Katlin’s lucky dogs include a Doberman Mix, Duke; a Rhodesian Ridgeback, Maggie and as well as 3 cats to entertain the dogs- Doodle, a Spyhnx (naked cat!), Snow, a Persian and Lily, a domestic shorthair who was reunited with Katlin 2 years after running away because of her microchip! She also has a special fondness for Golden Retrievers- especially her dad’s threesome- Elenor, Ripley and Jazz. When not at work, she enjoys walking the dogs, going to the gym and reading.
Lauren graduated from UC Blue Ash in 2013 from the Veterinary Technician program and joined our team in November 2014. She is a proud mother of her daughter, Savannah and her two Bassett Hounds; Ellie Mae and Remington. Lauren loves ANYTHING Disney, spending time outside with Savannah and playing soccer.
Emily graduated from the Bradford in Columbus, Ohio from the Veterinary Technician program in March 2016 and joined our team the same month. She loves her two dogs Shiloh and Benji. In her free time she enjoys spending time with her friends and family
Janel is an Iowa native that moved to Ohio in 2011. She graduated from Bradford in Columbus, Ohio in December of 2013. After graduation she worked at a small private practice in Dayton before working at a no kill shelter then joined our team in the fall of 2016. She ended up adopting her cat Oswald who is FIV positive from the shelter. Janel and her husband Matt also have 3 hounds: Sadie, a coonhound mix. Archer, a walker coonhound. And Toby, a basset/beagle mix. One of her favorite hobbies is photography; she will spend her free time behind the lens of her Cannon.
Sarah graduated from Bradford in Columbus, Ohio in August of 2015 from the Veterinary Technician program. After graduation, she worked at a small animal practice in Dayton, Ohio before joining our team in the fall of 2016. Sarah loves being outside; hiking, swimming, playing soccer and bringing her dog, Sara Lee with her whenever she can!
Our front office staff, consisting of Veterinary Assistants and Receptionists, help ensure your visit is an enjoyable one. Our knowledgeable and caring front office staff will deliver excellent customer service. They play a fundamental role in updating and maintaining your pet’s computerized medical records.
Veterinary Assistants aid our veterinarians during examinations by obtaining detailed medical history, preparing medications at the direction of veterinarians and compassionately restraining pet’s during medical procedures. Furthermore, veterinary assistants help in maintaining detailed electronic case records of client communications and pet’s history.
Brenna and “Shea”
Brenna is a lawyer by education, but ceased using her legal background when she and Dr. Heller formed All about Petcare in 2002. She is seldom in the office without one of their two daughters, Olivia or Lucy, or their son, Gabriel, but does spend some time as a receptionist. She tends to be involved in the behind the scenes part of the veterinary hospital…the accounting, website development, inventory management, etc.
Sara, Veterinary Assistant/ Reception
Sara has been an animal lover her whole life. She was raised on a farm around dogs, cats, horses, pig, and bulls. Sara has worked in the veterinary field for several years before joining us in the fall of 2016. She loves spending time outdoors with her two dogs, Thor and Benny, her fiance, Johnathan and their combined household of five kids; Kenton, Bryant, Jordan, Lillyara and Ava.
Our hospitality staff keep your pet comfortable and well-loved during their boarding stay. They are responsible for maintaining the impeccable cleanliness and welcoming environment to which our clients have become accustomed.
Angie, “Bella” and “Buddy”
Angie joined All about PetCare in 2009 and has been an important member of the team ever since! Angie is the Hospitality Team Manager and helps ensure our boarding guests receive all of the care and spoiling they deserve! Angie is “mom” to her daughter, Logan; son, Taylor as well as her 4-legged kids- A shih-poos named Bella and her kitty crew, Elroy, Milo, Sam, Starlo & Stella.
Kelsey has been part of our team since April 2016. She is currently attending Sinclair in the Veterinary Technician program and we can’t wait to have her join our RVT team in the future! She is a proud mother to her 5 year old dog, Lily.
Stacey – Veterinary Assistant
Stacey has been working with animals of all breeds and sizes since she was a little girl. She was raised on a cattle farm and bred Maine Anjou for competition. She still lives on a farm and has chickens, turkeys, rabbits, ducks, you name it! Stacey loves spending time outdoors with her three daughters and her husband, Matt.
Craig – Veterinary Assistant
Craig joined our team with over 16 years of veterinary experience. He has always enjoyed vet medicine because of the bond that is built with our patients and our clients. In his free time Craig loves hiking with his bull terrier, Dirty Dan, spending time at the gym and food truck rallies. He is a proud parent of two children and loves watching them compete in Lacrosse and Soccer.
Donna – Kennel Manager
Donna joined our team in the Fall of 2015 after a dozen years working in the animal shelter and boarding kennel fields. Her love for animals is also at the center of her free time as she volunteers with a dog rescue transport group in her day off.
She and her husband, Mike, and daughter, Erin, share their home with 6 dogs, 3 cats, a hedgehog and a parrotlet. Donna and Mike also have a son, Nick, daughter-in-law Melissa, and a granddog, Myla. They’re hoping for a human grandchild someday!
Our Practice Manager serves as a liaison between our veterinarians, technicians/assistants/receptionists and you! She is always available to address any of your concerns and answer any questions that may arise during or after your visit.
In conjunction with our highly-skilled and compassionate veterinarians, our staff works together to accomplish our mission, enhancing the quality of life of the animals entrusted to our care.
Before joining our team in 2016, Stephanie’s management talents were showcased in the retail world of Macys, most recently managing an entire store! Stephanie has more than a decade of business management experience in commercial enterprises in a larger corporate setting and enjoys transferring these skills to our smaller family run business. She resides in Germantown with her husband (Dave), two beautiful daughters (Gabrielle and Penelope) and two adorable tiny dogs (Minnie and Tippy).
She looks forward to getting to know your furry family members and serving as a liaison between our veterinarians, technicians/assistants/receptionists and you! She is always available to address any of your concerns and answer any questions that may arise during or after your visit.